Archive for March 2021

Leadership Effectiveness: Customer Loyalty Requires Leadership Effectiveness

On March 11, 2021   /   Leadership Effectiveness Tips  
Leadership Effectiveness: Customer Loyalty Requires Leadership Effectiveness

Recently, a friend and her partner made a couple of purchases from vendors who have very different customer service philosophies.  She told me that the experiences she had with the two businesses were poles apart. […]

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Executive Vitality™: Carpe Diem

On March 11, 2021   /   Executive Vitality Tips  
Executive Vitality™: Carpe Diem

I was waiting for the coronavirus pandemic to be over … waiting and waiting before I opened my beautiful new Sarto bike, which I purchased in 2019, when I was in Belgium. Sarto is a […]

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Alyssa brought incredible clarity to the coaching process. She said it was going to look like this and that, and it always did. There were never any surprises. I always knew what to expect, how long we were going to communicate, and what we were going to do. Alyssa was incredibly insightful, helpful, and provided me with advice and guidance. She gave me important feedback in a highly constructive way. She is remarkable.

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