Our tip is simple: keep your finger on the pulse of drivers of customer loyalty and make no assumptions. Customer loyalty delivers a major boost to revenue and the bottom line for every business. On […]
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From National Institutes of Health: … a healthy person is someone who can manage themselves in the uncertain, unpredictable world around them, where novelty and change are the norm rather than the exception. Uncertain. Unpredictable. […]
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In my 25 years as an executive coach, time and again, I have seen brand-new CEOs with zero emotional intelligence, integrity, psychological flexibility, or the humility required to grow into a seriously challenging leadership position. Why are […]
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“Have any of you ever cut your hand twice in the same night whilst cooking?” That is the question a group of us received from a friend last night. He described how the first cut […]
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