Archive for September 2023

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Leadership Effectiveness: Are Your Employees Empowered to Give Top-Notch Customer Service?

On September 7, 2023 / Leadership Effectiveness Tips

Empowering your front line to make just-in-time decisions on customers’ behalf will transform your business. Last month, we told the story of a delicate vase that was shipped from Italy to the United States and […]

Executive Vitality™: Achieving Motivation

On September 7, 2023 / Executive Vitality Tips

We at EXCN help executives develop habits and disciplines associated with pursuing vibrant, balanced lifestyles, and achieving Executive Vitality. Executives with vitality achieve more. They have greater focus, energy, and enjoyment. They have the vigor—and […]

What Our Clients are Saying

There is no doubt that the team members believe it was time extremely well spent. The team coaching brought team performance to a different level. Team is much more collegial and supportive of one another. I don’t think people really embraced it beforehand but then the results were appreciated.

The team coaching made the team much more cohesive, having a single voice; it is apparent to everyone that the senior team did it to become more effective–is much more visible to the organization.

There are very few people that are as strong and as politely direct as you (Alyssa). If our coach were someone that was more timid, I doubt we would have gotten the results we got. If a coach lets people get away with things without probing or pushing, you get a half-baked loaf of bread. It is highly dependent on the individual coach. If you don’t give the unvarnished truth you won’t get as much.

Pat Fry

Formerly: CEO, Sutter Health
Currently: President & CEO, FryVenture Solutions; Director on multiple boards; Advisor to Private Equity firms and early healthcare start-ups