Recently, a friend and her partner made a couple of purchases from vendors who have very different customer service philosophies. She told me that the experiences she had with the two businesses were poles apart. […]
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I was waiting for the coronavirus pandemic to be over … waiting and waiting before I opened my beautiful new Sarto bike, which I purchased in 2019, when I was in Belgium. Sarto is a […]
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Our tip is simple: keep your finger on the pulse of drivers of customer loyalty and make no assumptions. Customer loyalty delivers a major boost to revenue and the bottom line for every business. On […]
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From National Institutes of Health: … a healthy person is someone who can manage themselves in the uncertain, unpredictable world around them, where novelty and change are the norm rather than the exception. Uncertain. Unpredictable. […]
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In my 25 years as an executive coach, time and again, I have seen brand-new CEOs with zero emotional intelligence, integrity, psychological flexibility, or the humility required to grow into a seriously challenging leadership position. Why are […]
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“Have any of you ever cut your hand twice in the same night whilst cooking?” That is the question a group of us received from a friend last night. He described how the first cut […]
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Effective leadership during this pandemic is delivered by people who have a unique set of skills, knowledge, and abilities, also known as SKAs. These crisis SKAs inform leaders to be mindful, to pay attention, and […]
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This is a reminder of what you already know – some aspects of life will increase your happiness and some will not. Increase or decrease your happiness The lists in the figure above – what […]
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At least as far back as George Washington and his 110 Rules of Civility & Decent Behavior in Company & Conversation, interrupting another person has been considered impolite and ill-advised. His Rule #74: When Another […]
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Investing in your own executive vitality is the best investment you will ever make. As we have been discussing for many years, there are various components of vitality. Today we focus on the benefits of […]
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