Leadership Effectiveness: Keep Your Customers Loyal

Leadership Effectiveness: Keep Your Customers Loyal

Our tip is simple: keep your finger on the pulse of drivers of customer loyalty and make no assumptions. Customer loyalty delivers a major boost to revenue and the bottom line for every business. On average, loyal customers are worth up to ten times the value of their first purchase (Office of Consumer Affairs). Increasing…

Leadership Effectiveness: The Power of Leadership®

Leadership Effectiveness: The Power of Leadership

In my 25 years as an executive coach, time and again, I have seen brand-new CEOs with zero emotional intelligence, integrity, psychological flexibility, or the humility required to grow into a seriously challenging leadership position. Why are some people with absolutely no leadership skills placed in positions of significant leadership in important political, private, and public sectors…

Leadership Effectiveness: Are You Leading Effectively Now?

Leadership Effectiveness: Are You Leading Effectively Now?

Effective leadership during this pandemic is delivered by people who have a unique set of skills, knowledge, and abilities, also known as SKAs.  These crisis SKAs inform leaders to be mindful, to pay attention, and to exemplify these behaviors when interacting with stakeholders.  To lead effectively during a crisis, leaders must demonstrate integrity, treat people…

Leadership Effectiveness: I Am Speaking

Leadership Effectiveness: I Am Speaking

At least as far back as George Washington and his 110 Rules of Civility & Decent Behavior in Company & Conversation, interrupting another person has been considered impolite and ill-advised. His Rule #74: When Another Speaks be attentive your Self and disturb not the Audience if any hesitate in his Words help him not nor…

Leadership Effectiveness: Amplified Impact Of The Decisions You Make

Leadership Effectiveness: Amplified Impact Of The Decisions You Make

It is now more important than ever for leaders to ensure their decision-making is effective, nimble, inclusive, transparent—and that it supports psychological safety, candor, and trust. The stakes are even higher now than they were during “business as usual” … and you can think of it from the point of view of health outcomes or…

Leadership Effectiveness: Candor

Leadership Effectiveness: Candor

Candor. What is it? Why is it so important? One of the key factors in being able to trust a leader is knowing that the leader will “tell you like it is.”  That is, he or she will be candid with you about everything. Definitions of candor: Forbes – Leadership traits for the post Covid-19…

Leadership Effectiveness: Helping Your Direct Reports Focus and Engage

Leadership Effectiveness: Helping Your Direct Reports Focus and Engage

I had an executive coaching call with Mary last week, the CEO of a large financial services organization, and she shared with me that she is having trouble focusing. The pandemic has distracted her and, frankly most of us, with worries about health, financial fears, and the unknown future. The ability to focus, prioritize, organize,…

Leadership Effectiveness: Creating a Dialogue About Race

Leadership Effectiveness: Creating a Dialogue About Race

Here is a simple fact: humans are not good at talking kindly to one another about things they are passionate about. Or about things that are highly personal and sensitive. It doesn’t matter the topic. We are terrible at having meaningful dialogue. Then we add into that the backdrop of the stress of Covid-19, the…

Leadership Effectiveness: Courage to Look in The Mirror

Leadership Effectiveness: Courage to Look in The Mirror

As we rebuild and reopen, we need to identify what it means to be successful under the new normal—and we need to be inspiring, credible leaders to help our stakeholders heal. Rebuilding, reopening, and healing will require courage, honesty, adherence to values, humility to listen to others, and unity of purpose. And all of this…

Leadership Effectiveness: Preparing for the New Normal

Leadership Effectiveness: Preparing for the New Normal

The number one predictor of future success as a leader is commitment to self-development as a leader. Leaders who never stop learning and growing—regardless of circumstances (and perhaps during the worst circumstances)—are perceived by their stakeholders to be better leaders. They listen more, demonstrate the ability to adapt, are more self-aware and are capable of…

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